Shipping policy
Shipping Policy
At Beluna, we aim to process and deliver your order as quickly and smoothly as possible. Please read our shipping policy below.
Order Processing Time
All orders are processed within 2–3 working days after your order has been placed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods, sales, or holidays, processing times may take slightly longer.
Shipping Time
Once your order has been processed and shipped, delivery usually takes 6–10 working days.
Please note that delivery times are estimates and may vary depending on your location, courier delays, customs processing, or other factors outside of our control.
Total Estimated Delivery Time
Your total estimated delivery time is:
Processing time: 2–3 working days
Shipping time: 6–10 working days
This means most orders arrive within approximately 8–13 working days from the date the order is placed.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow some time for tracking information to update after your order has been dispatched.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Beluna is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible at:
Delayed Orders
While we do our best to deliver your order within the estimated timeframe, delays may occasionally happen.
If your order has not arrived within the expected delivery window, please contact us and we will be happy to help check the status of your shipment.
Lost or Missing Packages
If your package appears to be lost or missing, please contact us at:
support@belunashop.us
Please include your order number and shipping details so we can assist you as quickly as possible.
Contact Us
For any shipping questions, please contact us at:
Beluna
Email: support@belunashop.us