Refund policy
Return & Refund Policy
At Beluna, we want you to feel confident with every order. If you are not completely satisfied with your purchase, please read our return and refund policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Free from damage, stains, wear, or signs of use
- Returned with all accessories, tags, or parts included
To start a return, please contact us at:
Please include your order number, full name, and the reason for your return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you by email whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery at:
Please include:
- Your order number
- A clear photo or video of the issue
- A short explanation of the problem
We will review the issue and offer a replacement, refund, or suitable solution.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Used items
- Items without original packaging
- Gift cards
- Final sale items
- Personal care or hygiene products that have been opened or used
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at:
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may no longer be able to cancel it. In that case, you may request a return after receiving your order.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at:
support@belunashop.us Contact Us